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Terms and Conditions for Ireniq
Effective Date: 16/09/23
Welcome to Ireniq! These Terms and Conditions ("Terms") govern your access to and use of our website and services. By accessing our website or purchasing our products, you agree to comply with these Terms. Please read them carefully.
1. Introduction
Ireniq, an Indian brand registered in Gurugram, Haryana, operates this website. These Terms are governed by the laws of India and comply with applicable Indian regulations, including the Information Technology Act, 2000, and Consumer Protection Act, 2019.
2. Eligibility
To use our website or make purchases:
You must be at least 18 years old or have parental/guardian consent.
You agree to provide accurate and complete information during registration or purchase.
3. Ordering and Payment
a. Placing Orders:
All orders are subject to acceptance and availability.
Prices listed are inclusive of applicable GST unless otherwise stated.
b. Payment Methods:
We accept payments via credit/debit cards, UPI, net banking, and other secure methods. Third-party payment gateways are used, and their terms apply.
c. Order Confirmation:
You will receive a confirmation email upon successful order placement. If we cannot fulfill your order, we will notify you and issue a refund.
4. Shipping and Delivery
a. Delivery Timeline:
Orders are processed within 1-3 business days and delivered within 5-7 business days, depending on your location.
b. Shipping Charges:
Shipping charges, if applicable, will be displayed at checkout.
c. Delays and Issues:
Delays caused by unforeseen circumstances (e.g., natural calamities) are not our responsibility but will be communicated promptly.
5. Returns and Refunds
a. Eligibility for Returns:
Products can be returned within 7 days of delivery if they are defective, damaged, or incorrect.
Products must be unused, in original packaging, and accompanied by proof of purchase.
Proof of Damage or Defect:
To process your return or refund request for damaged or defective products, we kindly ask that you provide:
A clear photo or video of the damaged or defective product.
A photo of the packaging, including the shipping label, if applicable.
This helps us assess the situation and process your request efficiently. Please ensure the proof is submitted within 2 days of receiving the product.
b. Refund Process:
Refunds will be processed to the original payment method within 7-10 business days after the returned product is inspected.
6. Intellectual Property
All content on this website, including text, images, logos, and designs, is the property of Ireniq. Unauthorized use, reproduction, or distribution is prohibited.
7. User Conduct
By using our website, you agree not to:
Engage in illegal activities or violate applicable laws.
Attempt to hack, disrupt, or compromise the website’s security.
Post false, misleading, or harmful content.
8. Limitation of Liability
Ireniq and its affiliates are not liable for:
Indirect, incidental, or consequential damages arising from the use of our website or products.
Delays, errors, or interruptions in service caused by third parties or unforeseen circumstances.
9. Governing Law and Dispute Resolution
These Terms are governed by the laws of India. Any disputes shall be resolved in the courts of Gurugram, Haryana.
10. Amendments to Terms
We reserve the right to modify these Terms at any time. Updated Terms will be posted on our website, and continued use constitutes acceptance of the changes.
11. Contact Us
For questions or concerns, please reach out to us:
Email: contactxireniq@gmail.com
Address: Shop no. 80, Ground Floor, SS Omnia - SS Group, Sector 86, Gurugram, Haryana, India
Phone: 9311805349 (Mon–Fri, 9 AM–5 PM)
Thank you for choosing Ireniq. We look forward to serving you!
Return and Refund Policy for Ireniq
Effective Date: 16/09/23
At Ireniq, we strive to ensure your satisfaction with our products. If you are not entirely satisfied with your purchase, we’re here to help. Please read our Return and Refund Policy carefully.
1. Eligibility for Returns
We accept returns under the following conditions:
The product is defective, damaged, or incorrect at the time of delivery.
The product is unopened, unused, and in its original packaging.
The return request is made within 2 days of receiving the product.
Products that have been opened, used, or tampered with cannot be returned due to hygiene and safety concerns related to essential oil products.
2. Non-Returnable Items
The following items are not eligible for returns:
Products purchased during sales, promotions, or clearance events.
Gift cards or vouchers.
Customized or personalized products.
3. How to Initiate a Return
To initiate a return, please follow these steps:
Contact our customer service team at contactxireniq@gmail.com or 9311805349 with your order details and reason for return.
Provide photographic evidence of the defective, damaged, or incorrect product, if applicable.
Our team will review your request and provide further instructions for returning the product.
4. Return Shipping
If the return is due to an error on our part (e.g., defective, damaged, or incorrect product), we will cover the return shipping costs.
For other return reasons, the customer is responsible for return shipping charges.
Ensure the product is securely packaged to avoid damage during transit.
5. Refund Policy
a. Eligibility for Refunds:
Refunds will be issued if:
The returned product meets the eligibility criteria mentioned above.
The product is received and inspected by our team within 14 days of initiating the return.
b. Refund Process:
Refunds will be processed to the original payment method within 7-10 business days of receiving the returned product.
You will receive an email confirmation once the refund is processed.
c. Partial Refunds:
Partial refunds may be granted for products returned in a condition that does not fully meet our return requirements but at our discretion.
6. Damaged or Defective Products
If you receive a damaged or defective product, please notify us within 24 hours of delivery. We will arrange for a replacement or refund as per your preference, subject to stock availability.
7. Exchanges
We do not currently offer direct exchanges. If you wish to exchange a product, please initiate a return and place a new order for the desired item.
8. Contact Us
If you have any questions or need assistance with your return or refund, please contact us:
Email: contactxireniq@gmail.com
Address: Shop no. 80, Ground Floor, SS Omnia - SS Group, Sector 86, Gurugram, Haryana, India
Phone: 9311805349 (Mon–Fri, 9 AM–5 PM)
Thank you for choosing Ireniq. Your satisfaction and trust mean everything to us!
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